Sending your camera in for assessment.


To ensure a smooth process and to avoid delays please read the following information.


If you have any queries about repairs then phone us on 06 3589085 or e-mail us at : Contact Service

 

We are a Sony Authorised Service Centre and equipped to carry out repairs on the digital still cameras, video camcorders, TV, Projectors, Hi Fi, home-theatre, Blu-ray, DVD, Viao computers, tablets and e-readers.

This covers all repairs in and outside of warranty.


Click here for a repair return form and address label


Domestic Warranty Repairs (Products under 1 year old)

If your item was purchased inside New Zealand we will require the following;


  • Proof of purchase, showing details of the store, model and date purchased.
  • A completed repair form
  • Related accessories to the fault, i.e. Battery drain fault, include batteries and charger



International Warranty Repairs

If your product was purchased overseas and you are claiming a warranty repair we require the following:

 

  • Proof of purchase, showing details of the store, model and date purchased.
  • A copy of the Tourist Limited Warranty Card (TLW)
  • A completed repair form
  • Related accessories to the fault, i.e. Battery drain fault, include batteries and charger

 

Please contact us before sending the unit in for repair if you have any questions or concerns.


This is to ensure that we have the correct information at the start and will reduce delays.

 


Important Notes About Warranty Repairs

Please note that signs of shock/impact, water, sand or mishandling will void the Warranty and an estimate for repair will be supplied before repairs are carried out, also handling fees and declined estimate fees will apply.



Non Warranty Repairs (Products Over 1 Year Old)

If your item is over one year old (or if the warranty is void), we will provide an estimate of work required before repair, unless otherwise instructed.


We do not charge for estimates, but we do have a declined estimate/inspection fee.


Equipment Type

Inspection Fee

Digital- Compact

$50.00

Digital - Interchangeable Lens Cameras

$80.00

Consumer Video

$80.00

Pro Video

$150.00

Sony AV (TV & hometheatre)

$80.00 excludes f&p


The above prices include return courier costs (within New Zealand).

This is to be paid when the equipment is sent in and will be put towards repair costs if the

estimate is accepted.


Click here for a repair return form and address label


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